Responsible Gaming
at jkpk — Play Smart,
Stay Safe
jkpk is committed to providing a safe, fair, and transparent gaming environment for every player in Bangladesh. Our responsible gaming programme puts your wellbeing first — with practical tools, clear guidance, and 24/7 support.
Safe, Fair, and Responsible Gaming at jkpk
jkpk believes that gambling should be an enjoyable leisure activity — never a source of financial stress or personal harm. The following six principles define how jkpk upholds responsible gaming for every player across Bangladesh.
Every jkpk account undergoes strict age and identity verification. We do not permit players under the age of 18 to register or access any gaming product on the Platform — no exceptions.
jkpk gives you full control over your gaming activity. Set daily, weekly, or monthly deposit limits; apply session time reminders; or request a cooling-off period directly through your account settings.
Our platform uses automated monitoring to detect patterns that may indicate problem gambling — such as rapid bet escalation, extended sessions, or repeated self-exclusion attempts — and flags accounts for a responsible gaming review.
Any jkpk player may request a self-exclusion period of 30 days, 90 days, 180 days, 1 year, or permanently. During self-exclusion, your account is locked and you will not receive any promotional communications from jkpk.
jkpk's English-language support team is available around the clock via live chat. If you or someone you know has concerns about gambling behaviour, our support agents are trained to help and can direct you to professional resources.
Players can activate periodic reality check notifications — pop-up reminders that display session duration and net play activity at intervals you choose (30 minutes, 1 hour, or 2 hours). These help maintain awareness of time and spend.
Strictly 18+ — No Exceptions
jkpk is an adults-only platform. Under Bangladeshi law and our offshore operating licence conditions, no person under the age of 18 is permitted to open an account, make a deposit, or participate in any gaming activity on the jkpk Platform.
Age verification is conducted at the point of registration and again when a player first requests a withdrawal. We require a government-issued identity document — such as a National Identity Card (NID) or passport — to confirm that you meet the minimum age requirement before your account is fully activated.
If at any point jkpk has reasonable cause to believe that a player may be under 18, we will immediately suspend that account, freeze any balance, and conduct a full identity review. Any winnings accumulated during a period of underage play are not eligible for withdrawal.
We also strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. Reputable options include Net Nanny and Bark, which can block gambling-related content across all household devices.
Recognising the Warning Signs
Problem gambling can affect anyone, regardless of income, background, or experience. Recognising the warning signs early is the most effective way to prevent gambling from causing serious personal, financial, or social harm.
Returning to gamble with the primary goal of recovering money lost in a previous session is one of the clearest indicators of problem gambling behaviour.
Regularly spending significantly more time gambling than you intended — and feeling unable to stop mid-session — is a sign that gambling has moved beyond recreational activity.
Borrowing money, selling possessions, or neglecting essential expenses (rent, food, utilities, loan repayments) to fund gambling activity indicates a serious problem that needs immediate attention.
Withdrawing from family, friends, work, or hobbies to spend more time gambling — or lying to loved ones about the extent of gambling activity — are common behavioural signs of dependency.
Is Gambling Becoming a Problem for You?
The questions below are based on internationally recognised responsible gaming screening frameworks. They are provided for self-reflection purposes only and are not a clinical diagnostic tool. If you answer "yes" to three or more questions, we strongly encourage you to contact jkpk support and explore your player protection options — including deposit limits, a time-out, or self-exclusion.
All responses are for your personal reflection only. jkpk does not record or monitor your answers to this self-assessment questionnaire.
Have you ever gambled with money that was budgeted for essential expenses such as rent, food, bills, or loan repayments?
Have you ever felt the need to increase your bet amounts to get the same level of excitement from gambling?
Have you made repeated unsuccessful attempts to reduce, control, or stop your gambling activity?
Have you ever felt restless, irritable, or anxious when trying to cut down or stop gambling?
Have you gambled as a way to escape personal problems, relieve stress, or cope with feelings of depression or anxiety?
After losing money gambling, have you returned the next day to try to win back what you lost (chasing losses)?
Have you hidden or lied about your gambling activity to family members, friends, or colleagues?
Has gambling caused significant conflict, stress, or relationship difficulties with people who are important to you?
Take Control of Your Gaming
jkpk provides a comprehensive suite of player-controlled tools to help you manage your gambling activity. All tools are available free of charge and can be activated instantly through your account settings or by contacting our support team.
Set a maximum deposit amount per day, week, or month. Once your limit is reached, further deposits are automatically blocked until the period resets. Limits take effect immediately when reduced; increases require a 24-hour cooling period to prevent impulsive changes.
Define the maximum net loss you are comfortable with over a daily, weekly, or monthly period. Once this threshold is reached, you will be automatically locked out of further gameplay for the remainder of the period — protecting your bankroll from runaway losses.
Set a maximum session duration before automatic logout. You can also activate reality check pop-ups at 30-minute, 1-hour, or 2-hour intervals that display your session time, net balance change, and a prompt to continue or end your session.
Request a short-term break from gambling of 24 hours, 48 hours, 1 week, or 30 days. During a time-out, your account is suspended and you will not receive marketing emails or promotional offers. You may reactivate your account immediately after the period expires.
Cap the maximum single-bet or total wager amount you can place per day, week, or month. Wager limits apply across all game categories — including sports betting, live casino, slots, and instant games — giving you a consistent spending ceiling across the entire Platform.
Activate periodic on-screen reminders that display your total session time and cumulative net win/loss. Reality checks are a simple but highly effective tool for maintaining awareness during extended gaming sessions, helping you make conscious decisions about when to stop.
Self-Exclusion Programme
Self-exclusion is the most comprehensive responsible gaming tool available on jkpk. It is designed for players who believe that they need a longer break from gambling — or who wish to stop entirely. jkpk takes all self-exclusion requests with the utmost seriousness and processes them immediately.
Available Exclusion Periods
- 30 days — a short-term break to reassess your relationship with gambling
- 90 days — a medium-term exclusion with time to seek support
- 180 days — a six-month break recommended for players experiencing financial difficulties
- 1 year — a long-term exclusion for players who need extended distance from the Platform
- Permanent exclusion — a lifetime ban from the jkpk Platform; this cannot be reversed once confirmed
What Happens During Self-Exclusion
- Your account is immediately locked — you cannot log in, deposit, or place bets
- Any pending bets placed before the exclusion will be settled normally
- Your remaining account balance will be refunded to your registered payment method within 5 business days
- All marketing communications — including promotional emails and SMS — will be permanently suppressed for the duration of the exclusion
- jkpk will make reasonable technical efforts to prevent you from opening a new account during the exclusion period
How to Request Self-Exclusion
Contact jkpk support via live chat (available 24/7) or email [email protected]. State clearly that you wish to self-exclude and specify your preferred exclusion period. Our team will process the exclusion within 1 hour of your request being received, confirm the action by email, and ensure your account is locked before you end the conversation.
When your chosen exclusion period expires, your account does not automatically reactivate. You must contact jkpk support and complete a responsible gaming review before access is restored. This cooling-off conversation is mandatory — it ensures you are returning to the platform with a healthy, considered mindset.
We recommend saving the confirmation email you receive when self-exclusion is activated. This email contains the start date, end date, and exclusion type — useful if you later need to verify the details of your exclusion with jkpk support or with a third-party counselling organisation.
Getting Help — You Are Not Alone
If gambling is causing distress in your life — financially, emotionally, or socially — please reach out. jkpk's support team is your first point of contact, but professional counselling services are also available for players in Bangladesh and internationally.
Our 24/7 English-language support agents are trained in responsible gaming conversations. Whether you want to set a deposit limit, request a time-out, or simply talk through your concerns, they are available around the clock — including during Eid, Victory Day, and all public holidays.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are available internationally and online, making them accessible from Dhaka, Chittagong, Sylhet, and across Bangladesh.
Cognitive Behavioural Therapy (CBT) delivered by a licensed mental health professional is one of the most effective evidence-based treatments for problem gambling. If you are in Bangladesh, the National Institute of Mental Health (NIMH) in Dhaka offers psychiatric and counselling services for those experiencing behavioural addictions.
GamCare is one of the world's leading providers of information, advice, and support for anyone affected by problem gambling. Their online resources, forum communities, and confidential helpline services are available in English and accessible from Bangladesh.
BeGambleAware provides free, confidential information and advice about responsible gambling. Their website includes a comprehensive self-help section, a live chat counselling service, and a directory of support centres — all available in English and suitable for players anywhere in the world, including Bangladesh.
Problem gambling affects not just the individual but also their family, friends, and community. Gam-Anon is an international organisation that provides peer support specifically for the friends and family members of problem gamblers. If someone you love is struggling, you do not have to face it alone either.
Keeping Children Safe from Gambling
jkpk takes its responsibility to protect minors extremely seriously. If you share a device — a smartphone, tablet, or computer — with children or teenagers, it is essential that you take active steps to prevent them from accessing online gambling content.
Recommended Steps for Parents and Guardians
- Always log out of your jkpk account when you are not actively using it. Do not allow browsers to save your login credentials on shared devices.
- Use a strong, unique password for your jkpk account that children cannot easily guess. Avoid using birthdays, names, or simple number sequences.
- Enable device-level parental controls on all shared devices. Both Android and iOS offer built-in screen time and content restriction settings that can block gambling-category websites.
- Install dedicated parental control software such as Net Nanny, Bark, or Qustodio. These applications provide robust content filtering, activity reports, and the ability to block specific websites or entire categories of content including gambling.
- Talk openly with your children about gambling. Educating young people about the risks of gambling — including financial harm, emotional distress, and addiction potential — is one of the most effective preventative measures available.
- Report underage access — if you suspect a minor has accessed jkpk using your account or any other account, contact [email protected] immediately. We will investigate and take appropriate action.
The following parental control tools are widely used and effective at blocking gambling content on shared devices. jkpk does not endorse any specific product but recommends exploring options such as:
- Net Nanny — content filtering with gambling category blocking
- Bark — activity monitoring and alert system for families
- Qustodio — cross-device parental controls with detailed reporting
- Google Family Link — free Android parental supervision tool
Conversations about gambling do not need to be confrontational. Explaining to young people — in age-appropriate language — that gambling involves real money, real risk, and real consequences helps build lifelong awareness. Emphasise that gambling is an adult activity with serious responsibilities attached, just like driving or voting.
Ready to Play? Explore jkpk Safely
jkpk is committed to keeping gambling fun, fair, and within your control. Browse our games, read our FAQ, or contact support if you have any questions about our responsible gaming tools.